The client is, and always will be, your client. We are happy to discuss ways in which you can retain that relationship whilst the application is processed. Your level of involvement can be tailored, and in certain circumstances we will allow you to handle many of the processing issues, such as settlement figures, consent and valuation. However, we will always need to speak to the client day one, and whilst you can be present, our representative will always need to visit the clients home address and witness signatures.